Frequently Asked Questions

What is curbside groceries?

Curbside Groceries is a mobile grocery truck that visits at least three unique locations weekly, with the goal of creating equitable access to nutritious food at affordable prices. “The food store that comes to you” provides residents in areas with few nutritious grocery options with a full market basket of high-quality produce, meat, dairy, fish, baking, and healthy shelf stable pantry items. Payment accepted includes cash, credit, debit and SNAP/EBT.

Why was Curbside Groceries created?

Curbside Groceries was created based on what the Capital Area Food Bank (CAFB) has consistently heard from its clients: families want access to good, healthy groceries close to where they live or work, but face transportation and affordability barriers. In a survey that CAFB conducted of nearly 2,000 people it serves, 90 percent of respondents expressed interest in affordable options for groceries and cooking within walking distance of their home. This survey helped to identify gaps that a mobile retail model was uniquely positioned to fill. The launch of a mobile retail grocery option is intended to remove transportation barriers, create access to nutritious food, and enable healthier diets for residents across the counties it serves.

How are stops for Curbside groceries selected?

The CAFB identifies areas, down to the census tract-level, with high levels of food insecurity and low access to healthy, affordable food and transportation. Based on these indicators, the Curbside Groceries team solicits feedback from community stakeholders, policymakers, its nonprofit partners, and its client network to develop site locations that will provide the most convenience to those in need.

How does Curbside Groceries work? What will the shopping experience be like?

Curbside Groceries will provide a shopping experience unlike anything currently available in the areas along its route. Customers will have their choice of high-quality fresh foods and pantry staples, from fresh fruits and vegetables to dairy and proteins at affordable prices, offering those who wish to purchase their food a convenient way to do so.

The mobile grocery truck’s innovative design allows for customer to shop at Curbside Groceries from inside and out. Its shelves will be fully stocked with produce, dry and canned goods, kid-friendly snacks, baking needs, toiletry essentials, and more. In the refrigerator, customers will find a high-quality selection of meats and other proteins, as well as dairy products and beverages. Curbside Groceries will accept cash, credit, debit, and EBT payments.

What partners are involved in making curbside groceries possible?

Curbside Groceries is presented in DC’s Ward 8 through a partnership between the Capital Area Food Bank, Giant Food, J. Willard and Alice S. Marriott Foundation, and the A. James and Alice B. Clark Foundation.

In Prince George’s County, Curbside Groceries is made possible by the Capital Area Food bank, Giant Food, UnitedHealthcare, and Washingtonian Magazine.

How will Curbside Groceries gather and use feedback to improve customer experience?

The Curbside Groceries team will facilitate customer satisfaction surveys to Curbside Groceries patrons to gather feedback about the Curbside Groceries shopping experience, quality of inventory, and other aspects of the program. This information will be gathered on a regular basis to continually ensure that Curbside Groceries offers the best customer experience.

© Curbside Groceries 2020